Still No Refund Received

Thanks for the email on the 10th below. We will need to see our next bill before we know it has been corrected. But in addition to this, nobody has been in touch with any refund information. We have been overpaying since around May last year and the refund due will not be a small one. Obviously we want this returned asap.

Can you chase them on this please.

Thank You

Jade Jackson - email about Lloyds action.

Tuesday 10/02/08 4.46pm

Hi Chad,
I’ve had an e-mail back,
Apparently something at our end wasn’t set up just quite right, so they’ve amended it, and hopefully you wont see any more non qual rates(Apart from foreign transactions, as the CVV2 number cant be checked on these).

They are also going to look into the difference you have been charged and hopefully refund you the difference.

Let me know if they still come through, it’ll take a couple of days, to filter through I’d say.

Jade

Jade Jackson Response

Monday 9th February 4.01pm

(by email)

Hi,
I have sent an e-mail into First Data (who process our transactions) to investigate it further.

As soon as I get a response ill let you know.

Regards
Jade
Jade Jackson Commercial Manager Cardnet Merchant ServicesMobile: 07872 031953 Email:jade.jackson@lloydstsb.co.uk
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Lloyds TSB Cardnet - The start of a time consuming formal complaint

Monday 9th February 3-40pm

Spoke to Jade Jackson the commercial manager from Cardnet Merchant Services who set us up on the deal. Jade says that she has had another customer who has had the same 'non qualifying charge' issue and will forward our concerns onto a contact she has in Cardnet who specifically deals with these issues. Promised a response asap.